Did you know that nearly 90% of consumers say their buying decisions are influenced by online reviews? That statistic should be all the motivation you need to start gathering more online reviews for your business. But here are a few more fun facts. 88% of consumers have read reviews to determine the quality of a local business and 85% of consumers read up to 10 reviews, according to Bright Local.
Reviews are extremely important for small business owners. They help to build trust with potential customers, which can drive sales and increase revenue. But how do you go about getting more online reviews?
Well, that’s where we come in. At Purple Pig digital marketing agency in Geneva, IL, we specialize in reputation management services. We’ll help you make it easy for customers to review you, and we’ll even send them a reminder email or text message so they don’t forget.
In this post, we’ll explain a little bit more about why reputation management services are important and how our process works. Keep reading to learn more!
Why Reputation Management Services Are Important
There are two main reasons why reputation management services are so important. First, as we mentioned earlier, online reviews are a major factor in consumers’ buying decisions. If your potential customers see that you have a lot of positive reviews, they’re much more likely to do business with you than if they see that you have no reviews or mostly negative reviews.
Second, online reviews can help improve your search engine optimization (SEO). This is because Google and other search engines use online reviews as a signal in their algorithm. The more positive reviews you have, the higher your website will rank in search results—and that means more people will see your website and be able to find your products or services.
How Our Process Works
Our reputation management services include:
- Review Generation: SMS text messages and emails remind your customers to leave a review.
- Reminders: Friendly reminders help make sure customers don’t forget to leave a review.
- Review Monitoring: Get alerted when new reviews come in so you can take action and respond
- Bad Feedback Management: If a customer leaves a negative review, we quickly address the issue and work to resolve it.
- Send bulk requests from a spreadsheet or your CRM
- Website Tools: Easily display positive reviews on your website.
- Reporting: Automated reporting makes it easy to track your progress and measure ROI.
Best of all, our reputation management services allow customers to post reviews to multiple review sites, including Google, Yelp, and Facebook — one review to rule them all! This is not only convenient for your customers but also helps maximize the impact.
If you’re not using reputation management services to gather online reviews for your business, now is the time to start!
At Purple Pig, we specialize in reputation management services. We’ll help you make it easy for customers to review you, and we’ll even send them a reminder email or text message so they don’t forget.
Contact us today to learn more about what we can do for your business!